Plans
Lite has a hard no-mutation ceiling and creates no Chydio subscription or recurring runtime cost.
The complete local tool is intended to remain usable perpetually at the last entitled version. Not yet for sale.
Intended to renew Unity/provider compatibility and support after Forge’s included update period without removing owned capability when it lapses.
Intended for unattended runs, mobile approvals, notifications, evidence, abort, and rollback. Not yet for sale.
Intended for paid seats, shared sessions, roles, approvals, handoffs, and audit history. Not yet for sale.
There are no free trials, promotional subscriptions, complimentary hidden entitlements, or support-issued bypasses in the planned production model. Any future promotion must be explicit, time-bounded, auditable, and reflected in checkout.
Payment and merchant of record
The planned local Forge launch may use the Unity Asset Store and a reviewed direct one-time checkout. Maintenance, Remote, and Studio recurring products are planned as direct sales through a reviewed Stripe flow. The exact merchant-of-record, tax, receipt, and order-management treatment must be approved per product and jurisdiction before activation. Chydio owns product access and product support.
Checkout must display the charged currency, billing period, taxes, renewal date, and total before purchase. Stripe—not Chydio—collects complete payment-card details. Managed Payments availability and tax coverage vary by product and country, so an unsupported jurisdiction cannot be silently treated as covered.
Renewal and cancellation
The one-time Forge licence does not renew. Maintenance, Remote, and Studio are intended to renew for the interval shown at checkout until canceled, with a self-service order-management path. Cancellation should stop the next renewal while service continues through the paid period; lapsed Maintenance preserves the last entitled local Forge version.
Deleting a Chydio ID is not a substitute for canceling a subscription. Final account-deletion flow must warn about and resolve any active subscription first.
Refunds, payment issues, and disputes
The final refund window and eligibility rules are not yet approved. They must be shown at checkout before paid launch. Transaction, receipt, duplicate-charge, payment-method, tax-document, and order-status questions route through the Stripe/Link order-management experience.
Product defects and access problems route to Chydio Support. A refund, chargeback, failed payment, or fraud hold may pause the paid entitlement while it is reviewed. Chydio support cannot ask for or accept full card numbers, bank credentials, identity-provider passwords, API keys, or CLI tokens.
Downgrades and access changes
Chydio checks Remote or Studio entitlement online when a hosted session starts and periodically while it remains active. Cancellation scheduled for period end should not interrupt the current paid period. Expiration, refund, unresolved dispute, or failed-payment status can prevent new remote writes and move an active hosted session into a bounded safe shutdown.
Temporary network loss may use a short, signed grace lease; it is not indefinite hosted access. Forge Lite and a perpetually licensed local Forge version remain local and are not disabled by a hosted subscription ending.
Billing help
Use the Link receipt or order-management link for transaction and order questions. For a product entitlement mismatch, contact support@chydio.com with the Chydio ID provider, approximate purchase time, plan name, and Link order or receipt reference.
Never email a full card number, bank credentials, password, API key, recovery code, project, source file, prompt, or provider response. See the Support page for the low-data intake format.
Draft status: technical preview · Cancellation/refund and jurisdiction approval required before paid launch